Insurance & Payment Policy

Click here for a list of the insurance companies with whom AUNC has a contract agreement.

Insurance coverage is between a member and their insurance company. Insurance policies vary. It is the member’s responsibility to fully understand the details of their insurance policies. Furthermore, patients are responsible for notifying our staff of any changes in their insurance coverage when they check in for their appointment; failure to do so may result in charges that they will be responsible for paying. All payments, co-payments, co-insurances, and deductible amounts (when applicable) are required at the time of check-in.

Prior to your visit, our staff will verify your insurance benefits. We will need your insurance information prior to your visit in order to do this. If we are unable to verify your insurance information, you will be asked to pay in full for your visit or you may choose to reschedule your visit until we can verify the information.

If the insurance company has not processed and paid your insurance claim within 90 days, the payment will become your responsibility. Delinquent accounts will be forwarded to Credit Data and/or a Collection agency. You will also be responsible for all fees including, but not limited to, collection fees.

If AUNC does not have a contract with your insurance company, we will file your primary insurance claim for you. In return, we expect payment in full at the time of your visit. We will instruct your insurance company to send any payments directly to you. Please note that the reimbursement from your insurance company will depend upon your terms of your insurance policy.

As a courtesy, AUNC has established a discounted fee schedule for self-pay patients that pay in full at the time of their visit. Otherwise, payment arrangements must arranged with our billing staff before a patient will be seen by one of our AUNC providers.

Please refer to our Financial Policy for more detailed information.

Cancellation Policy:
If you need to cancel or reschedule an appointment, please contact the appropriate AUNC office at least 24 hours in advance. Failure to do so, or failure to show up for your appointment, may result in a $25.00 charge. Reminder calls for office appointments are made as a courtesy only. Failure to receive a reminder call or card will not void our cancellation policy. If you need to reschedule a hospital surgical procedure or office procedure, we request a 48 hours notice; failure to do so may result in a $100.00 charge. Payment of the cancellation fee may be required before another appointment or surgery will be scheduled.

Insurance Information:
If you have any questions about health insurance benefits, please contact the customer service department of your insurance company. The contact information for your health insurance company will be listed on your insurance card. Senior citizens that have questions about their Medicare coverage can find out more about their options on the following website: