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In-Office Dispensary


 

Associated Urologists of North Carolina’s (AUNC’s) In-Office Dispensary is located at 3821 Ed Drive, Raleigh, NC 27612. Our dispensary was created in an effort to provide a convenient service to dispense oral cancer drugs to our prostate cancer patients. Our goal is to involve our patients in their treatment and educate them on all aspects of their new oral therapy while providing the highest quality of care.

Our dispensary currently only offers oral prostate cancer medications that are prescribed by AUNC physicians. All prescriptions are processed and dispensed out of our Raleigh location, but medications can be picked up at any of our other AUNC locations.

Hours of Operation

  • Monday – Thursday: 8:00 AM – 5:00 PM; Friday: 8:00 AM – 1:00 PM
  • Closed on weekends and major holidays
  • A physician is on call 24 hours/day, 7 days/week, 365 days/year for any urgent needs

Contact Information

  • Phone: 919-390-3978
  • Toll Free: 877-770-9991
  • Rx Refills and Pick-Ups: 919-302-9909
  • After Hours: 919-758-8677 (to reach on-call physician for urgent needs)
  • Fax: 919-390-7393

Any voicemails or prescription refill requests left after 4:00 PM (12:00 PM on Fridays) will be returned or processed the next business day.

Please call our dispensary technician directly at 919-390-3978 or 877-770-9991 to check on the status of a prescription, request a refill, schedule pick-up, copay questions, general questions regarding the dispensary, and to determine access in case of an emergency or disaster.

Please call our dispensary patient navigator directly at 919-390-3987 with any questions or concerns regarding a missed dose, how to handle adverse reactions, prescription substitutions, how to transfer a prescription to another pharmacy, how to handle medication recalls, and prior authorization and insurance appeals.

Please click on the link below for more information about our dispensary and a copy of our In-Office Dispensary New Patient Packet:

New Patient Packet

Emergency Preparedness

If you are coming up for a refill and there is a current inclement weather watch or warning in place (ex. hurricane or snow), please call the dispensary at 919-390-3978 or toll free at 877-770-9991 ASAP to make arrangements. If the dispensary if closed, please contact our answering service at 919-758-8677 and they will contact our on-call team. One of our staff members will call and give you further instructions.

If the dispensary is not accessible, patients will be referred to an outside specialty pharmacy that is in network with their insurance plan within one business day. Our dispensary staff will handle all the required paperwork in a timely manner.

Disposal of Unused Medications

In order to maintain purity and safety standards for prescription drugs, we unfortunately cannot accept any returns once the drugs have left our dispensary. Additionally, we cannot dispose of any unused medications even if they were dispensed by us. The closest (0.3 miles) drug disposal location from our dispensary is the CVS Pharmacy located at 2411 Landmark Drive, Raleigh, NC 27607. Please call CVS at 919-788-4203 if you have any questions regarding their disposal policy. Below are helpful resources to locate drug disposal locations in your area and more information regarding safe drug disposal.

Drug Disposal Locations

FDA Disposal of Unused Medicines

Concerns, Complaints, and Errors

Please call Tiffany Maddox, RN (In-Office Dispensary Manager and Patient Navigator) directly at 919-390-3987.

Associated Urologists of North Carolina, PA is in the process of achieving accreditation from the Accreditation Commission for Health Care (ACHC) for compliance with a comprehensive set of national standards. If you have any concerns about the product or service that you receive from Associated Urologists of North Carolina In-Office Dispensary, you may contact ACHC directly at

855-937-2242.

Our Locations

Choose your preferred location

919-891-8539