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Testimonials & Reviews

Associated Urologists of North Carolina -  - Urology

Associated Urologists of North Carolina

Urologists located in Apex, Cary, Clayton, Clinton, Dunn, Raleigh & Wake Forest, NC

278 total reviews

Associated Urologists of North Carolina always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 278 reviews with an average rating of 4.85 out of 5 stars. Please read what others are saying about Associated Urologists of North Carolina below, and as always, we would love to collect your feedback.

Roger C.
Submitted 05/04/22
I AM EXTREMELY CONFLICTED ABOUT MY EXPEREIENCES WITH YOUR PRACTICE. First, I have no problem with the doctor or the PA's I have seen. Everyone has been professional, informative and sincerely caring. On the other hand, your communication, systems of communications, check in and out, etc. are all completely flawed. I have never been able to do the following: 1. Successfully talk to someone to make an appointment. 2. I cannot set up a portal on your website. I have asked about it while in the office and have not been followed up with. There seems to be no way to set it up by visiting your website. 3. Your check in process is hit or miss. On my last visit - today - I checked in for lab work only. I checked in with the first person. She gave me a form, told me to lay it face down in the first window to the left. She said - clearly "then have a seat in the first corridor next to the bathrooms" I took the form to the window and placed it (face down) and the woman behind the glass looked at me without so much as a hello, so I just went and sat down where I was told to sit. 4 others were seated, appropriately distanced, so I took the farthest seat down the corridor. After an hour of all the other people being called back and new ones arriving, I thought I have to be next. Another man arrived and then he was called back and I new something was wrong. I returned to the window, asked about why others were being called ahead of me. They asked my name, I told them and everyone then acted like I had done something wrong. They said I was waiting in the wrong place and they had called my name a long time ago. I said - " did you just assume I left the building?"; "You couldn't walk around the corner to see if I was sitting in another area?" And may I remind you, "I was sitting where they told me to sit." Eventually they all got nicer and we got on with the drawing blood. 4. Three months ago, I could feel I had another kidney stone. This was on a Thursday, so rather than wait for the weekend, I was proactive and called your office. After at least 30 minutes of being redirected by the "system", not talking with a person, I got through to the receptionist or someone and explained I needed to see someone, so they forwarded my call to the triage nurse. I had to leave a message and I never heard back from anyone - at all. I called my General Practice Doctor (who is a saint) and he provided me with the meds I needed and I was able to get through the episode. I NEVER heard back from your practice. 5. I had a kidney stone a couple of years ago and saw Kayla Lerro. She was quite good and suggested I do a urine specimen test over 48 hours - which I did. Apparently she left the practice, so I never heard the results of the test. I called several times, but was unable to break through your phone system (your phone system is worse than a cable provider - you can never talk with an actual person). So I gave up and thought I should be able to see the results on my patient portal. Again, I have no patient portal with you. 6. I am not a neophyte with patient portals, I have one with my cardiologist, one with my GP, and one with my dentist. Somehow, I can't get one with AUNC. In closing, your physicians and PA's are quite good, but you are not serving your patients well with your antiquated systems of communication and processing patients. Roger Cannon
Cristina V.
Submitted 03/03/22
I have been coming to Dr Kasper for years and his team is firsts rate. Kind, committed and knowledgeable it's always a great experience. Special kudos to the radiology department that is amazing!
Cindy M.
Submitted 11/10/21
My technician was very friendly and very well experience at her job.I felt very comfortable with her
Eddie K.
Submitted 10/07/21
Dr. Kherterpal. I tell everyone he saved my life and continues to provide the best ongoing medical care for me.
Dexter W.
Submitted 10/04/21
Dr. Chang was very professional and insightful during my visit.
James B.
Submitted 10/03/21
Great service from start to finish. The staff were extremely pleasant which alleviated some of my anxiety during my visit.
Billy M.
Submitted 10/03/21
Dr. Tortora is a very caring doctor to his patients with excellent bed side manner. He listens to his patients concerns and takes as much time as needed to satisfy all questions.
Joe F.
Submitted 10/02/21
Great Doctor, have been with him for 12 years!
Larry C.
Submitted 10/02/21
Very professional and attentive!
Ed C.
Submitted 09/30/21
They address new problems as soon as they learn about them from patients, and they are great at problem solving. I appreciate all that has been done to help me.
Carl K.
Submitted 09/18/21
Doctor Tortora's Suggestion Of Using Your Hand To Do A Scrotum Lift To Aid Urination Is The Greatest And Easiest Solution. Thank You For The Suggestion.
Louis M.
Submitted 09/09/21
Dr. Kheterpal and his staff have always been very efficient, courteous, and understanding when treating me for bladder cancer. He always explains my problems and treatment options in a way that I can understand. I don't believe that there is a better doctor in this area to see if you need a urologist. I highly recommend him to anyone.
Rudolph W.
Submitted 09/09/21
It is not the visit that I find fault with but their inaccessibility. It is very difficult contacting staff members. Callers are met with automated messages that offer prompts which ultimately lead to more automated messages.
Submitted 09/05/21
David F.
Submitted 09/01/21
Excellent, as always. Short wait time, courteous staff and outstanding medical treatment from Dr. Benevides.
John S.
Submitted 08/31/21
Great doctor, great guy!
Scottie R.
Submitted 08/31/21
Great doctor however not happy with the office. If they would have seen me when I called instead of telling me It would be 4 weeks out. I probably would have had my surgery by now. called 8/25/21 after ER visit. Then ER visit on 8/29/21 doctor from ER called they seen me the next day. I have been trying to get help since 8/24/21 and can't get it until 9/7/21.
William F.
Submitted 08/31/21
Dr. Neighbors is a good listener and allows me to ask all the questions I have. I never feel rushed. He is laying out my care plans very clearly and carefully.
Donna C.
Submitted 08/19/21
Always excellent service. Dr Shaban is AWESOME!!!
Matt F.
Submitted 08/09/21
Dr. Kheterpal performed my vasectomy. He did a great job! On a scale of 1-10, pain was a 1. Virtually painless procedure and he constantly checks with you to make sure you are comfortable and not feeling any unanticipated discomfort. Recovery was also relatively painless. I was feeling back to normal 36 hours after the procedure but will still abstain from heavy lifting and strenuous exercise for a few more days. Follow his advice on rest! Sit down and relax for a couple days with a bag of frozen peas and ibuprofen and you will be golden. I know this is a one time procedure but if I had to do it again I would go back to Dr. Kheterpal.